Terms and conditions


These General Terms and Conditions of Sale (hereinafter “General Conditions”) are drafted in compliance with the legislative provisions of the Civil Code, Legislative Decree no. 70 of 09.04.2003 regarding information society and electronic commerce services and Legislative Decree no. 206 of 06.09.2005 (so-called Consumer Code), and, in particular, in Chapter I of Title III of Part III (articles 45 to 67), and regulate the offer and sale of products through the http website : //www.cuffieregina.eu (hereinafter the Site).

1.1 The General Conditions apply and govern all sales contracts concluded through the Site by Regina Srl as identified above, hereinafter “the Seller”.
1.2 The General Conditions may be changed at any time; each User, therefore, is required to consult the aforementioned, before proceeding with any purchase.
1.3 In any case, the version of the General Conditions in force on the date of dispatch of the purchase order will be applied to each sale.
1.4 The General Conditions apply regardless of the nationality of the User, provided that the delivery of the products must take place in one of the countries for which the Site provides the on-line sales service, as specified in point 2, and which this country corresponds to that of the User’s country of registration.

2.1 The Seller does not set any limits as regards the countries of destination and is available to process orders coming and going to any country in the world.
2.2 The Seller nevertheless reserves the right to agree in advance with the User the shipping costs which will vary according to the country of destination of the goods.

3.1 The purchase of Products on the Site is reserved exclusively for natural persons acting as consumers and who are over eighteen years old.
3.2 By consumer we mean the natural person who acts for purposes unrelated to the commercial, entrepreneurial, artisan and professional activity carried out.
3.3 The purchase made through the Site entails for the User full knowledge and acceptance, without reservations, of the General Conditions.
3.4 Aspiring retailers interested in purchasing may contact the Regina Srl company at regina@cuffieregina.eu or at the address (+39) 051/6348282 to obtain the catalogs of the collection and possibly start a commercial collaboration relationship later.

4.1 To purchase online the User, at the time of check-out, must complete all the required fields on the Site.
4.2 It is forbidden for the User to enter data, in whole or in part, untruthful; the personal data and e-mail communicated must, therefore, be personal and real, and not of third parties and / or fantasy.
4.3 The User, by filling in the required fields, certifies, under his own exclusive responsibility:
the. the correctness and truthfulness of the data entered;
ii. to have completed the eighteenth year of age;
iii. to act as a consumer.
4.4 In order to complete each order, the User is required to confirm the economic transaction concerning the payment of the price of the Products entered in the cart; to this end, at the end of the Product selection procedure and confirmation of the User’s data, the Site redirects the latter to the page that manages the economic transaction.
4.5 Orders that do not register the corresponding economic transaction are automatically canceled.
4.6 Once received confirmation of the validity of the means of payment indicated in the order and confirmation of the same, the Seller will send to the User, by e-mail, to the e-mail address communicated during the login phase, a written confirmation of the order, as required by art. 51 paragraph 7 of Legislative Decree no. 206/2005.
4.7 The offer of Products through the Site constitutes an offer to the public pursuant to art. 1336 cc; the compilation and the correct sending of an order through the Site implies, therefore, acceptance of the aforementioned offer. The contract, therefore, is considered concluded when the Seller is aware of the User’s acceptance, formalized by means of the order form above.
4.8 The Seller, however, reserves the right not to accept the order in the event of failure to authorize payment by credit card by the relevant operator.
4.9 The User can, at any time, monitor the status of his order by contacting the Customer Service at cuffieregina@gmail.com or by contacting the office by telephone at (+39) 051/6348282.
4.10 The User, in any case, is always bound to keep the number and order confirmation communicated to him by the Seller, having to be indicated in any communication with the Seller.
4.11 The language available to conclude the sales contract through the Site is Italian. Orders can also be placed in English only by e-mail.
4.12 In case of non-acceptance of the order or requests sent by e-mail, the Seller will promptly notify the User of the contact details provided by the Seller.

5.1 The Products offered for sale through the Website are clothing items and accessories, with the Regina brand, present in the official catalog of the current season.
5.2 The Product catalog can be periodically updated by the Seller, who, therefore, does not give any guarantee regarding the permanence of a product among those available online; being artisanal products some of these can exist even in a single copy and go to “sold out” phase very quickly. In no case will the Seller guarantee the availability of all sizes / versions for each garment / color present in the catalog.
5.3 In the Products catalog, each product is accompanied by a descriptive sheet that illustrates its main features; the images and the colors of the Products present in the descriptive sheets could, moreover, not correspond faithfully to the real ones, due to the settings of the information systems or the devices used by the User for viewing the Site. The images published, therefore, must be understood indicative and subject to normal tolerances of use.
5.4 If, although selectable through the order form, the chosen product is not available, the Seller will promptly notify the User by e-mail, proposing an alternative product similar to the one requested or termination of the sales contract with the consequent reimbursement of the price, including any shipping costs, if applied, if already paid.

6.1 The sales prices are those published on-line at the time the order is completed and are inclusive of VAT, if applicable based on the country of delivery of the Products; prices are expressed in euros.
6.2 The prices indicated in the online catalog may be subject to change without prior notice. It is the responsibility of the User, therefore, to verify the final price before sending the purchase order.
6.3 The Seller also reserves the right to apply different selling prices depending on the country of delivery of the Products.
6.4 The payment of the Products can be made only with the payment methods expressly indicated in the specific section of the site
6.5 The sale price is debited at the time the order is finalized.

7.1 The Products are delivered, through affiliated couriers, directly to the User, to the shipping address specified by them during the order.
7.2 Subject to agreements with the Seller via e-mail, the Customer is given the opportunity to collect the Products purchased through the Website directly from the Seller’s warehouse or from the Regina Single-brand Temporary Store in Bologna or Cortina d’Ampezzo.
7.3 Expenses and types of shipping provided may vary depending on the country and the shipping methods chosen by the User, as indicated on the website in the appropriate section.
7.4 These costs and any additional costs are the responsibility of the User except for orders over € 150. The relative amount will be expressly and separately indicated in the order summary, before the User transmits it, as well as in the e-mail confirming the order pursuant to art. 4.
7.5 The delivery times of the Products vary depending on the countries of destination and the shipping methods chosen.
7.6 The User always has the possibility to check the status of his order by contacting the Customer Service.
7.7 The delivery of the Products is considered completed when the consumer, or the third party designated by him and different from the carrier, enters materially into possession of the goods; from that moment, as by law, the risk of loss or damage to the Products, for reasons not attributable to the Seller, is transferred to the User.

8.1 The User acknowledges that the withdrawal of the Products represents an obligation deriving from the sales contract concluded with the Seller.
8.2 In case of non-delivery due to the absence of the recipient on the occasion of the attempts provided for by the procedure applied by the courier, the package will remain in stock.
8.3 Any refunds due will be credited to the same payment method used by the User.
8.4 Upon receipt of the Products, the Customer is required to verify the conformity of the same in relation to the order, paying particular attention to:
– the number of packages indicated on the carrier’s letter corresponds to the number of packages actually delivered;
– the package is intact and not damaged or tampered with.
Any anomalies (such as, for example, tampering with or damage to the packaging) must be specifically indicated in writing directly on the courier’s transport document, and the User must refuse delivery. At the same time, the User will be required to report the fact to the Customer Service of the Seller at cuffieregina@gmail.com
8.5 The User is therefore invited to sign the transport document only after the verifications referred to in Article 8.8.
8.6 If the User does not proceed in accordance with the preceding points, and, therefore, accept the delivery of the Products even in the case of packaging damaged or tampered with, the User will forfeit the legal guarantee of conformity of the Products.

9.1 All Products marketed through the Site enjoy the legal guarantee of conformity established by articles 128 and following. of the Consumer Code, applicable, in any case, only to the consumer.
9.2 In accordance with the law, the Seller is obliged to deliver goods to the User in accordance with the sales contract.
9.3 The Seller is liable to the User for any lack of conformity of the Products existing at the time of delivery of the aforementioned, which become apparent within two years of delivery.
9.4. To benefit from the guarantee above, the User must notify the Seller of the lack of conformity within two months from the discovery, under penalty of forfeiture, by contacting Customer Service; this report must contain an accurate and complete description of the alleged defects / defects.
9.5 The Customer Service will verify the communication of the User, giving him instructions for the shipment of the defective product, which will take place at the Seller’s expense.
9.6 The Seller shall have the right to request the User to attach to the Product for which it intends to enforce the guarantee the purchase invoice or other document certifying the date of completion of the sale.
9.7 If operating, the legal guarantee of conformity entitles the User to obtain the free repair or replacement of the Product, at his choice, unless the requested remedy is objectively impossible or excessively expensive compared to the other available.
9.8 The User will have the right to request, at his choice, a reasonable price reduction or the termination of the sales contract, only if the repair or replacement is impossible or excessively expensive, or repair or replacement has not taken place within the time limit congruous or the repair or replacement carried out have caused considerable inconvenience to the User.
9.9 In no case does a minor defect of compliance give the right to terminate the contract.
9.10 Any defects or damage caused by accidental facts or by the responsibility of the User or by use of the Products not conforming to the relative use, or normal wear and tear, are excluded from the lack of conformity and therefore from the legal guarantee.

11.1 Users’ data is processed in compliance with Legislative Decree 196/2003 (Privacy Code).

11.1 We indicate the following contact details to which the User may contact for any further information or assistance or to send complaints: Regina Srl via del Sostegno 20 Bologna –
Telephone: (+39) 051/6348282; cuffieregina@gmail.com
11.2 All communications that pursuant to the General Conditions are made by e-mail will be sent to the address communicated by the User.

12.1 The sale contract concluded under the General Conditions is governed by Italian law.
12.2 For any dispute that may arise regarding the interpretation of the General Conditions and the execution of the contract concluded pursuant to the aforementioned, the Court of the User’s place of residence or domicile will be competent, in the case of a resident consumer or domiciled in Italian territory. If the User is not resident or has no domicile in the Italian territory, for any dispute arising between the Seller and the User regarding the interpretation of the General Conditions and the execution of the contract concluded under the aforementioned, in the in the event of action brought by the Seller, the latter may choose between the Court of Bologna and the Court of the place of residence or domicile of the User, as an alternative to each other; in the event of action brought by the User, the Court of Bologna will have exclusive jurisdiction.